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# Privacy Policy — VALEX AI https://valex-ai.io This Privacy Policy is developed in accordance with applicable data protection laws and defines the procedures for the collection, processing, storage, and protection of personal data of users of the **VALEX AI** service. --- ## 1. General Provisions - This Policy applies to all personal data provided by the User when using the Service (registration, use of features, subscription purchase, etc.). - By using the Service, the User agrees to the terms of this Privacy Policy. - Separate consent may be requested in cases required by law, including cross-border data transfers. --- ## 2. Personal Data Processed by the Operator The Operator processes the following categories of personal data: - **Registration data:** email address, name (nickname), password (stored in encrypted/hashed form). - **Profile information:** avatar, city, description (optional). - **Contact details:** email address, phone number (if required). - **Payment data:** payment method, amount, date, and transaction status (without storing bank card details). - **Activity data:** actions within the Service, IP address, device information, browser type, cookies, and similar technical data. - **User communications:** support requests, comments, feedback, and reviews. Additionally: - Special categories of personal data are not requested or processed. - Users are prohibited from uploading personal data of third parties without their explicit consent. --- ## 3. Purposes of Personal Data Processing Personal data is processed for the following purposes: - **Access to the Service:** user identification, authentication, and usage tracking. - **Performance of the agreement:** payment processing and subscription management. - **Communication:** notifications, support responses, and service-related messages. - **Analytics:** improving the interface, functionality, and overall quality of the Service. - **Marketing:** sending news and promotional offers only with separate user consent. - **Security:** fraud prevention, abuse detection, and protection against attacks. - **Legal compliance:** accounting, tax reporting, and responding to lawful requests from authorities. **Legal grounds:** user consent, contractual necessity, legal obligations, or the legitimate interests of the Operator. --- ## 4. Transfer of Personal Data to Third Parties Personal data may be transferred to the following parties: - **YooKassa** — for secure payment processing. - **Infrastructure and analytics services:** hosting providers, analytics platforms, and monitoring tools. - **AI service providers:** including but not limited to OpenAI, ElevenLabs, and similar providers — strictly within the scope of user requests. - **Government authorities** — upon lawful and valid request. Additional provisions: - In the event of a change in ownership of the Service, personal data may be transferred to the new owner. - Cross-border data transfers are carried out only with the User’s consent or on other lawful grounds. --- ## 5. Use of Cookies - Cookies and similar technologies are used to ensure proper website functionality and improve user experience. - Cookies may store language preferences, login sessions, statistics, and user settings. - Both first-party and third-party cookies may be used. - Users can disable cookies in their browser settings; however, this may limit certain Service features. - Continued use of the website constitutes consent to the use of cookies. --- ## 6. Personal Data Protection Measures The Operator implements appropriate technical and organizational measures, including: - HTTPS encryption and secure data transmission. - Password hashing and encryption mechanisms. - Restricted access to personal data. - Regular software updates, security monitoring, and backups. - Confidentiality obligations for all personnel with access to data. In the event of a data breach, affected Users and relevant authorities will be notified in accordance with applicable law. --- ## 7. User Rights The User has the right to: - Request access to their personal data. - Correct or update inaccurate information. - Withdraw consent to data processing. - Request deletion of personal data (“right to be forgotten”). - Restrict or object to data processing where applicable. - Seek compensation for damages caused by unlawful processing. **Requests may be submitted via Telegram:** https://t.me/supprtbots Response time: up to 30 calendar days. --- ## 8. Data Retention Periods - **Account data:** retained until the User deletes the account. - **Payment records:** retained for at least 5 years for accounting and legal purposes. - **User communications:** retained for up to 1 year, unless required for dispute resolution. Inactive accounts (no activity for more than 24 months) may be deleted after prior notification to the User. --- ## 9. Updates to the Privacy Policy - The Operator reserves the right to amend this Privacy Policy at any time. - In the case of material changes, Users may be notified via the website or email. - Continued use of the Service constitutes acceptance of the updated Policy. --- ## 10. Contact Information For all matters related to personal data processing: - **Support (Telegram):** https://t.me/supprtbots _(Please indicate “Personal Data” in the subject of your request.)_ --- This Privacy Policy is an integral part of the **Terms of Use of VALEX AI**. **Operator:** **VALEX AI – FZCO**