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# Refund Policy — VALEX AI https://valex-ai.io This Refund Policy defines the rules and conditions for refunds of digital services provided by the **VALEX AI** platform. --- ## 1. General Provisions 1.1. The **VALEX AI** platform provides Users with digital content and access to artificial intelligence services on a prepaid basis (subscriptions, credits, feature access). 1.2. Payment for services constitutes full and unconditional acceptance of this Refund Policy by the User. 1.3. Refunds are governed exclusively by this Policy. In case of any conflict with other terms, this Policy shall prevail. 1.4. Refund requests are accepted **exclusively via the official Telegram support channel:** https://t.me/supprtbots --- ## 2. Refund Conditions ### 2.1. Refunds Are Available **Only If the Service Has Not Been Used** A refund is possible **only in one case** — if the User **has not used the Service** after payment (no subscription activation, no credits spent, no service requests made). - Once any feature, credit, or generation is used — **refunds are not available**. - **Partial refunds are not provided.** --- ### 2.2. Subscriptions - Subscriptions grant access to the Service for the paid period and are **non-refundable once activated**. - Canceling a subscription prevents automatic renewal but **does not entitle the User to a refund** for the current billing period. --- ### 2.3. Credits and Other Digital Services - Credits and other access units are considered used at the moment of first activation or request. - If at least one credit is used — **no refund is possible**. --- ### 2.4. Account Suspension - If an account is suspended or terminated due to violations of the Terms of Use or abuse of the Service, **no refunds shall be issued**. --- ## 3. Refund Procedure ### 3.1. How to Submit a Refund Request - Requests are accepted **only via Telegram:** https://t.me/supprtbots - The request must include: - Subject: **“Refund Request”** - User name or nickname - Email address used for registration - Payment date and amount - Reason for the request --- ### 3.2. Review of Requests - Refund requests are reviewed within **up to 7 business days**. - The final decision regarding a refund is made **solely by the Provider**. --- ### 3.3. Refund Method and Timeframe - Refunds are issued using the same payment method originally used by the User. - Processing time depends on the bank or payment provider and may take up to **30 business days**. - Cash refunds are not available. --- ## 4. Additional Conditions ### 4.1. Fees and Deductions - Payment system fees (including YooKassa, banks, and other intermediaries) may be deducted from the refunded amount. - In cases where the refund is initiated by the User, applicable transaction or processing costs may be withheld. --- ### 4.2. Exchange for Other Services - By mutual agreement, a refund may be replaced with bonuses, credits, or equivalent access to **VALEX AI** services. --- ### 4.3. Policy Updates - The version of this Policy in effect at the **time of payment** shall apply. - Updates are published on the website and **do not apply retroactively**. --- ## 5. Final Provisions - This Policy enters into force upon publication and remains effective indefinitely. - The invalidity of any individual provision does not affect the validity of the remaining provisions. - This Refund Policy is an integral part of the **Terms of Use of VALEX AI**.